Privacy Policy

DialNugget LLC ("DialNugget", "we", "us" or "our") provides managed customer support, sales and technical support services to businesses. This Privacy Policy explains how we collect, use and protect information when you visit our website, submit an inquiry, or apply for a role with us. It does not cover how our clients or their agents handle end-customer data in the course of the support programs we run on their behalf — that is governed by our agreements with each client.

1. Information we collect

• Contact form submissions — your name, work email, company, the type of support you need, and any message you include.
• Job applications — your name, email, phone number, the position you're applying for, your resume, and anything else you choose to share with us.
• Technical data — standard web server logs such as IP address, browser type, pages visited and timestamps, collected automatically when you use our site.

2. How we use this information

We use the information above to respond to inquiries, evaluate job applications, operate and secure our website, and comply with legal obligations. We do not use contact form or job application data for advertising, and we do not sell personal information.

3. How we share information

We share information only with service providers who help us run our website and operations — for example, email delivery and website hosting providers — under obligations to keep it confidential and use it only for the purpose we've engaged them for. We may also disclose information if required by law, or to protect the rights, safety or property of DialNugget or others.

4. Data retention

We keep contact inquiries and job applications for as long as reasonably necessary to respond to them, consider you for current or future openings, and meet our legal and recordkeeping obligations, after which they are deleted or anonymized.

5. Cookies

Our website uses a small number of strictly necessary cookies to keep forms secure and functioning correctly. See our Cookie Policy for details.

6. Data security

We use reasonable administrative and technical safeguards to protect the information you share with us. No method of transmission or storage is completely secure, so we can't guarantee absolute security.

7. Your choices

You can ask us to access, correct or delete the personal information we hold about you by contacting us using the details below. We'll respond within a reasonable time and consistent with applicable law.

8. Children's privacy

Our website and services are intended for businesses and job applicants of working age. We do not knowingly collect information from children.

9. Changes to this policy

We may update this Privacy Policy from time to time. Changes take effect when posted on this page, with the "Last updated" date revised accordingly.

10. Contact us

Questions about this Privacy Policy or your information can be sent to info@dialnugget.com, or for account/support matters support@dialnugget.com. You can also reach us at: